Inside Voice

Google: “Sorry, there seems to be a problem.”

For the past ~6 months Google has been giving me this message when I try to reconcile my business email address (james(at) because of a change they’ve made to accounts managed through Google Apps for Domains.

As a result, all the data in my account prior to their change has been dumped in the kludgy account. But when I try to add that account to an existing account or move it into a new account, I get nowhere. Or, more specifically, I get the error in the attached screenshot.

So I carry on with for my Reader account and a few other Google services. This felt like a small first-world problem for many months but now feels like a Kafkafian purgatory.

I cannot merge the data into another existing account. I cannot migrate the data into a new account. So persists.

The larger story is that Google wants me to use its products like Google+ and to pay for Apps for Domains so I can access Docs and Calendar and Mail. But I have no confidence in them delivering on reliability.

And then what? Who resolves the problem?

They say, ‘Sorry, there seems to be a problem.’

And they’re right. There is a problem.